About Us

Restoration Aid is a locally owned and operated disaster restoration company providing water damage, mold removal, asbestos removal, fire & smoke damage, and reconstruction and repair services throughout the Greater Toronto Area. Available 24/7/365 Restoration Aid’s expertly trained teams are ready to respond to any disaster restoration call quickly and professionally.

 

In the property restoration industry, there are several types of restorers:

 

• Corporate – Typically owned by investment firms with head offices overseas

• Franchise firms – U.S and Canadian franchised systems

• Privately owned - Canadian owned and the engines of our economy

 

Restoration Aid is proudly Canadian and a privately owned restorer (general construction firm) that specializes in property restoration after disaster such as water damage, flood damage, fire and mold.  With an owner who has a background in the event production and event design industry, our project management, project scheduling and customer service is top of the line. Property restoration is an event; it happens when you least expect it and you will remember and talk about it for a very long time.

 

One of the most important steps of any event is to manage the expectations. Doing so in the early stages of the event will determine the success of the project.  A restoration project, just like any type of event, happy or sad, planned or unplanned, will be a positive overall experience, if managed the right way and by the right people.

 

There are many restoration firms out there, some are excellent, some are mediocre and some are just…  As the winner of the Consumer Choice Award 4 years in a row (2013, 2014 ,2015 & 2016) we know that we are on the right track!  We have no intentions of being the biggest firm in the GTA; we have no intentions to take on more projects then we are equipped to handle, but we do have every intention to continue doing what we do best – serve our residential, retail, condominium and commercial customers with the respect, integrity, honesty and the good workmanship they deserve.

 

It does not matter if your property damage is covered by insurance or you are paying out of pocket, you have to ask yourself, am I getting the service that I expect?  Many property owners and managers find themselves using a restorer that was sent by the insurance provider or chosen from a random search online.  The cost to repair property damage properly is high and if you do not feel that you are receiving the proper service you have the right to change the restorer at any time during the project.  Unsuccessful structural drying, mold removal and asbestos removal can be very costly, dangerous to your health, and will influence the repair stage dramatically.  This is why we strongly believe in doing it right the first time!

 

As such, we pride ourselves on the certification level of our project managers and technicians.  Their certifications include:

 

IICRC - Water Damage Restoration

IICRC - Fire & Smoke Restoration

IICRC - Applied Microbial Remediation

IICRC - Applied Structural Drying

IICRC - Health and Safety

IICRC – Commercial Drying Specialist

IICRC - Infection Control during Construction in a Healthcare Facility

Asbestos Worker

Asbestos Supervisor

Xactware – Xactimate

Infrared Tomography

 

From the beginning of each claim we integrate verbal explanation and direction to every step of the project. It is important for us to build trust when we work on your property, from shedding light on the different aspects and stages of the insurance claim to representing you in mediations with your insurance adjuster.  When you choose Restoration Aid, you know that you are not alone.

 

With successful work experience dealing with residential, commercial, retail and condominium projects, and as proud members of CLE (Commercial Loss Experts Group) and the TCA (Toronto Construction Association) we have the resources to successfully complete any size of disaster from a small basement flood to a large loss incident.

 

As a fast growing cutting edge entrepreneurial company, we are always seeking to offer our customers the newest technologies.  Every member of our team uses our cloud based project management software.  This software can be accessed from any computer, tablet or smart phone with real time updates about the status of each project. We are also proud to provide our Emergency Service Plan (ESP) protocol.  Our ESP program is designed for our commercial and high rise customers.  This ensures faster response when a disaster strikes and gives our customers remote access to job status, pictures and regular communication throughout the duration of the job process ensuring that all project stakeholders are constantly updated.  If you have a commercial property, we highly recommend contacting us to set up an Emergency Service Plan (ESP).  Read more about setting up an ESP plan on our Commercial Services Page.

 

There are many horror stories out there about incorrectly completed restoration and repair project.  Yours does not have to be one of them!  Please take the time to go over our online reviews and read the stories of customers just like you – customers that heard about our company from previous customers, insurance brokers or online.  Feel free to call us anytime with any questions you may have and we will do our best to address all your concerns. We stand behind our service and will ensure that you are confident you made the right choice choosing us.